Level 2 certificate in Customer service and Professional Development (New Course)
Level 2 certificate in Customer service and Professional Development (New Course)
CPD Courses
< Level 2 certificate in Customer service and Professional Development (New Course)
Course Information (Delivered in English)
The aim of the Level 2 Certificate in Customer Service and Professional Development is to provide learners with the knowledge and skills to work in a customer-facing environment, delivering good customer care and working effectively with internal and external customers.
We will cover:
coursework/portfolio
The importance of customer care
The difference between customer care and customer service
How to develop excellent customer care skills
Communication methods
How to improve communication
Common causes of customer complaints
How to handle customer complaints
The importance of knowing and connecting with the brand
The importance of teamwork and how to work well within a team
Professional Development to include CV essentials, how to do well in an interview and searching for a job.
Continuing Professional Development and the importance of staying up to date
Customer service legislation
This is an Active IQ qualification that is internationally recognised and portable
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