Level 2 certificate in Customer service and Professional Development (New Course)

Level 2 certificate in Customer service and Professional Development (New Course)





    CPD Courses < Level 2 certificate in Customer service and Professional Development (New Course)

    Course Information (Delivered in English)

      The aim of the Level 2 Certificate in Customer Service and Professional Development is to provide learners with the knowledge and skills to work in a customer-facing environment, delivering good customer care and working effectively with internal and external customers.

      We will cover:

    • coursework/portfolio
    • The importance of customer care
    • The difference between customer care and customer service
    • How to develop excellent customer care skills
    • Communication methods
    • How to improve communication
    • Common causes of customer complaints
    • How to handle customer complaints
    • The importance of knowing and connecting with the brand
    • The importance of teamwork and how to work well within a team
    • Professional Development to include CV essentials, how to do well in an interview and searching for a job.
    • Continuing Professional Development and the importance of staying up to date
    • Customer service legislation
    • This is an Active IQ qualification that is internationally recognised and portable

    Duration: 6 hours

    When: 1 September 2024, 9am-4pm

    Price: AED 700

    Where: online pre- recorded course

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